Blue Coral Healthcare Services Limited
Healthcare
Customer Service Lead
About this role
Blue Coral Healthcare Services Limited (BCHS)—a integrated diagnostic and clinical services facility—is recruiting a Customer Service Lead for its diagnostic facility in Agungi, Lekki, Lagos State. Reporting to the Operations Manager, this patient-facing leadership role manages front-desk communications, client check-in/triage protocols, service inquiries across clinical and diagnostic packages (imaging, pathology, specialty clinics), patient feedback, and customer retention strategies.
Key Responsibilities
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Front-Desk Patient Triage & Inquiries: Greet walk-in patients, respond to phone/email/WhatsApp inquiries regarding diagnostic tests (pathology, ultrasound, X-ray), specialty clinic appointments, and preventive health packages.
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Complaint Resolution & Follow-ups: Address patient feedback, manage escalation workflows, ensure fast turnaround time (TAT) on test results, and follow up with post-visit surveys.
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Customer Retention & Relationship Management: Maintain client databases, foster long-term patient loyalty, and support retainership account operations.
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Academic Credentials: B.Sc. or HND from an accredited tertiary institution.
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Geographic Preference: Resident along the Lekki Expressway corridor (Jakande – Agungi – Chevron – VGC – Ajah / Abraham Adesanya).
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Core Competencies: Patient-centric communication, empathetic conflict resolution, active listening, and front-desk administrative efficiency.
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