Irvin Global and Investment Group
Banking, Finance & Insurance
Customer Service Officer
About this role
Irvin Global and Investment Group—a licensed financial investment and consumer credit institution—is recruiting a Customer Service Officer for its regional branch operations in Enugu, Enugu State. Reporting to the Branch Operations Manager, this client-facing financial services role handles client inquiries, consumer credit application onboarding, account maintenance, and query resolution for micro-loans and investment products targeted at individual and small business borrowers.
Key Responsibilities
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Client Onboarding & Product Guidance: Welcome walk-in clients, explain consumer loan requirements, investment options, and credit terms, and guide borrowers through account opening and application workflows.
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Inquiry & Dispute Resolution: Address client concerns, resolve loan repayment and account status inquiries, and manage customer communications professionally.
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Account Records & Customer Retention: Maintain accurate digital client files, collect completed credit document packages, conduct follow-up calls, and foster client retention.
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Academic Credentials: B.Sc., B.A., or HND in Finance, Economics, Banking, or Social Sciences.
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Sector Background: At least 1 year in direct customer service or client-facing operations within a bank or retail finance company.
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Core Competencies: Clear verbal and written communication, active listening, patience, problem-solving, and basic proficiency in financial software or MS Excel.
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