Zuwah.com Limited
IT & Telecoms
Customer Service Officer
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About this role
Zuwah Limited—an innovation-driven technology company providing digital platforms and intelligent software systems—is recruiting a Customer Service Officer for its operational base in Ikota, along the Lekki-Epe Expressway corridor in Lagos State. Reporting to the Customer Experience Manager, this tech-support and customer engagement role handles multi-channel client inquiries (phone, email, live chat), CRM ticketing updates, user onboarding support, and issue resolution across Zuwah's software platforms.
Key Responsibilities
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Multi-Channel Customer Support: Manage inbound customer requests and inquiries via telephone, email, web chat, and integrated digital platforms.
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Problem Diagnostics & Issue Resolution: Troubleshoot user issues, explain platform features, provide step-by-step guidance, and escalate complex technical bugs to engineering.
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CRM Data Hygiene & Feedback Operations: Log client interaction records, maintain updated CRM profile fields, and collect product feedback for development teams.
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Academic Credentials: OND, HND, or B.Sc. from a recognized institution.
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Technical Skills: Proficiency in MS Office Suite and working experience with CRM software ticketing tools (e.g., HubSpot, Zendesk, or Zoho Desk).
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Core Competencies: Multitasking in fast-paced startup environments, clear written/verbal communication, active listening, and problem-solving skills.
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