Guest Experience Expert

Marriott International—a leading global hospitality group—is recruiting a Guest Experience Expert for the Sheraton Lagos Hotel in Ikeja, Lagos State (Job ID: 26038746). Reporting to the Front Office Manager, this entry-level, customer-centric hospitality role delivers personalized check-in and check-out services, handles guest inquiries, assists with property amenities, and resolves operational service requests in line with Marriott brand standards.

• Front Office Operations: Process guest check-ins and check-outs, execute reservation adjustments, verify guest identification, and manage room key allocations.

• Guest Relationship & Concierge Advisory: Serve as the primary point of contact for guest inquiries, offer local travel recommendations, assist with loyalty program enrollments (Marriott Bonvoy), and address service complaints promptly.

• Property Safety & Standards: Maintain brand standards, comply with corporate safety and asset protection policies, adhere to professional dress codes, and handle guest luggage or packages up to 10 lbs.

• Cross-Departmental Support: Coordinate with housekeeping, maintenance, and food & beverage teams to resolve room service requests and compile shift hand-over logs.

• Academic Credentials: High school diploma, SSCE, or equivalent.

• Property Toolstack: Opera Property Management System (PMS), Marriott Bonvoy portals, POS terminals, and MS Office.

• Core Competencies: Guest relations, verbal communication, dispute resolution, professional appearance, multi-tasking under pressure, and active listening.