Boulevard Hotels and Resorts
Hospitality & Hotel
Front Office Manager
About this role
Boulevard Hotels and Resorts—a hotel development, management, and franchise company—is recruiting a Front Office Manager for its luxury property in Lagos State. This front-line leadership role manages daily front desk operations, guest relations, room inventory, online travel agency (OTA) channels, yield management, and property management systems (PMS) to maximize revenue and guest satisfaction.
Key Responsibilities
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Front Desk Operations: Oversee daily check-in/check-out procedures, concierge services, and front desk operations to maintain high service standards.
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Guest Experience & Complaint Resolution: Manage guest relations, resolve customer complaints, monitor guest feedback, and deliver personalized VIP experiences.
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Revenue & System Management: Utilize Opera PMS, manage room inventory across OTA channels, drive upselling initiatives, and support yield management strategies.
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Team Leadership & Administration: Supervise, schedule, and train front office, night audit, and guest service staff while ensuring operational compliance.
Requirements & Qualifications
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Professional Experience: At least 5 years in hotel front office roles with previous experience as FOM or Assistant FOM in a reputable hotel brand.
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Technical Proficiency: Hands-on experience with Opera Property Management System (PMS), channel managers, and OTA distribution platforms.
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Core Skills: Polished presentation, strong verbal/written communication, complaint resolution, guest relationship management, and team leadership.
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