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Stanbic IBTC Bank
Banking, Finance & Insurance
Onboarding Specialist
About this role
Stanbic IBTC Bank (Personal & Private Banking) is hiring an Onboarding Specialist in Ilupeju, Lagos. The role owns New-To-Bank onboarding from account opening through the first 30 days, ensuring customers are active on digital channels and properly carded from day zero
Key Responsibilities:
- Grow channel adoption and carding based on introductions
- Provide responsive service to clients in the portfolio, resolving queries and transactional banking requests quickly and efficiently
- Manage and monitor accounts not mapped to Relationship Managers and align monthly based on control policies
- Manage daily, weekly, monthly and quarterly reports and deploy continuous communication via Salesforce Marketing Cloud (emails/SMS)
- Cross-sell Bank and group financial products and services to grow share of wallet
Requirements:
- University degree
- Minimum 2-4 years' experience with banking products, compliance procedures and financial services regulations
- Previous branch banking experience is required
- Strong competencies in active listening, banking processes and procedures, consumer banking product knowledge, risk identification and telephone handling
This role accepts applications on an external page.