Customer Liaison Officer (Chinese Speaking)

Ecobank is recruiting a Chinese-speaking Customer Liaison Officer in Victoria Island, Lagos. The officer serves as the primary point of contact for Chinese-speaking customers and prospects of the Bank.

Key Responsibilities:

• Build and maintain strong, professional relationships with Chinese-speaking customers, providing timely responses to enquiries, requests and complaints.
• Provide professional interpretation and translation support between Chinese-speaking customers and Bank personnel, covering correspondence, forms, presentations and meetings.
• Support the acquisition of new Chinese-speaking customers through referrals, networking and approved channels, and maintain a database of prospects.
• Ensure all onboarding activities comply with KYC, AML/CFT, data protection and other applicable requirements.
• Act as intermediary between customers and internal teams for timely complaint resolution, maintaining a high standard of customer experience.
• Monitor the banking needs of Chinese-speaking customers in Nigeria and provide market intelligence and insights to management.

Requirements:

• Bachelor's degree.
• Professional Chinese-language proficiency (interpretation and translation).
• Strong customer relationship management and communication skills.

Application deadline: 16 September 2026, 8:00 PM