Front Office Manager / Supervisor

Domeo Resources International (DRI) is recruiting on behalf of its client, a luxury hotel in Aba, Abia State

The client seeks a professional, guest-focused Front Office Manager/Supervisor to oversee the hotel's front desk and guest services operations, ensuring smooth check-in and check-out, excellent guest relations, accurate reservations and billing, and effective supervision of front office staff

• Supervise day-to-day operations of the Front Office and Reception
• Ensure efficient and professional check-in and check-out procedures
• Coordinate reservations, room allocations, arrivals, departures, and room changes
• Ensure guest information and reservation records are accurately maintained in the hotel PMS
• Supervise receptionists and front desk officers, and prepare duty rosters
• Handle guest enquiries, requests, and complaints promptly and professionally
• Monitor VIP arrivals and ensure personalised services are provided
• Ensure accurate posting of room charges, payments, deposits, and other guest transactions
• Work closely with Housekeeping, Maintenance, Security, and Food & Beverage teams to resolve operational issues
• Train, coach, and mentor front office staff to improve service delivery

• HND or BSc in Hospitality Management, Hotel Management, Business Administration, or a related discipline
• Minimum of 3 to 5 years of experience in Front Office, Reception, Guest Relations, or hotel operations
• Previous supervisory experience in a reputable hotel is an advantage
• Good knowledge of front office procedures, reservations, and guest account management
• Familiarity with hotel Property Management Systems (PMS) and POS systems
• Strong customer service, communication, and leadership skills
• Professional appearance and excellent personal grooming
• Ability to work shifts, weekends, public holidays, and peak periods