Call Centre Agent

Design Union, a holding company involved in development, planning, and construction activities across Africa, is seeking a Call Centre Agent to manage customer calls and enquiries professionally, provide accurate information, and resolve customer issues.

Key Responsibilities:

• Handle inbound and outbound customer calls
• Respond to enquiries about services, bookings, events, memberships, and offerings
• Attend to customer complaints and escalate issues when necessary
• Follow up on enquiries, leads, bookings, and customer requests
• Record customer interactions and feedback accurately
• Identify and convert potential sales opportunities
• Coordinate with relevant departments to resolve customer requests
• Maintain a professional and courteous telephone manner

Requirements:

• Bachelor's degree or equivalent
• Three years of experience in customer service, call centre, hospitality, or a related role
• Excellent communication and interpersonal skills
• Good listening, problem-solving, and follow-up skills
• Customer-focused, professional, and confident personality
• Ability to work under pressure and handle difficult customers professionally