Whispers Art Haus
Hospitality & Hotel
Customer Service Officer
About this role
Whispers Art Haus—a premium hospitality and lifestyle destination in Maitama, Abuja—is recruiting a Customer Service Officer. This role focuses on delivering high-touch guest relations, front-desk concierge support, reservation inquiries, and customer experience management within a luxury hospitality and arts space.
Key Responsibilities-
Guest Experience & Relations: Welcome guests, manage front-desk interactions, handle phone/email inquiries, and maintain high service standards for a premium clientele.
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Reservation & Inquiry Support: Process booking requests, provide detailed information on art exhibits, dining, and lifestyle event offerings.
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Issue Resolution & Feedback: Address guest concerns and feedback with tact and professionalism, escalating complex issues to venue management.
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Team & Operations Support: Work closely with hospitality, service, and event staff to maintain smooth day-to-day operations.
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Core Competencies: Guest relations, verbal communication, active listening, conflict resolution, and hospitality etiquette.
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Key Attributes: Positive attitude, strong team spirit, adaptability in a fast-paced luxury lifestyle environment, and professional presentation.
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