BA Gladiators Limited
Hospitality & Hotel
Front Office Receptionist
About this role
About the Role
BA Gladiators Limited is recruiting a friendly, professional, and service-oriented Front Office Receptionist for Jades Hotel (No. 24 Ndola Crescent, Wuse Zone 5, Abuja). The role is a key point of contact for guests throughout their stay, ensuring a warm welcome, prompt assistance, and a positive overall hotel experience.
Department
Front Office / Guest Services. Reports to the Front Office Manager / Hotel Manager. Full-time, onsite.
Key Responsibilities
- Welcome and attend to guests in a warm, courteous, and professional manner
- Assist guests with enquiries, requests, reservations, and general information about hotel services and facilities
- Maintain accurate records of guest requests, complaints, feedback, and other relevant information
- Identify opportunities to improve guest satisfaction and encourage positive guest experiences
- Perform other guest-service duties assigned by the Front Office Manager or Hotel Manager
Requirements
- Minimum of OND, HND, or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, Communications, or a related field
- Previous experience in guest relations, front office, customer service, hospitality, or a similar role is an advantage
- Strong interpersonal and customer-service skills
- Pleasant, approachable, and professional personality
- Ability to handle difficult or demanding guests calmly and diplomatically
Key Skills and Competencies
- Customer Service
- Guest Relationship Management
- Communication Skills
- Problem Solving
- Conflict Resolution
- Teamwork
- Time Management
Personal Attributes
- Friendly and welcoming
- Courteous and respectful
- Patient and calm under pressure
- Reliable and responsible
- Guest-focused
- Discreet and trustworthy
Performance Expectations
- High levels of guest satisfaction
- Prompt and effective handling of guest requests and complaints
- Professional interaction with guests and colleagues
- Effective coordination with other hotel departments
- Compliance with Jades Hotel's service standards and procedures
Compensation
NGN 70,000 - 110,000 per month.
Location
Onsite at Jades Hotel, No. 24 Ndola Crescent, Wuse Zone 5, Abuja, Nigeria. Full-time.
How to Apply
Apply below via the JobClave with your updated Resume/CV
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