Operations Manager

FairMoney, a credit-led mobile banking platform operating in Nigeria, is hiring an Operations Manager in its Asset Finance department. You will provide senior operational leadership across Nigeria, strengthening execution, governance, scalability, financial discipline, customer experience and cross-functional performance, translating strategy into scalable operating models and leading complex teams through growth and change

Job Details

• Location: Lagos, Nigeria (Hybrid)
• Employment Type: Full-time
• Department: Asset Finance

Key Responsibilities

• Own and continuously improve end-to-end operational performance across GPS, back office, finance, field operations, service delivery and related support teams
• Provide strategic and hands-on leadership for multi-functional and, where applicable, multi-regional operations, establishing accountability, operating rhythms and performance standards
• Own operational KPIs, dashboards, service levels, productivity, cost efficiency, customer outcomes and corrective-action plans, using data to drive decisions and sustainable performance
• Partner with senior leadership to translate company strategy into operating plans, resource allocation, growth priorities and scalable processes
• Lead process transformation, standardization and continuous-improvement initiatives that increase efficiency, quality, scalability and customer satisfaction
• Maintain operational and financial discipline, including budget oversight, cost management, performance forecasting and commercial awareness
• Ensure robust risk, compliance, controls and regulatory adherence across operational activities
• Build high-performing teams through coaching, succession planning, leadership development, performance management and a culture of ownership and collaboration
• Lead operational change and expansion initiatives, including new-market, product, channel or service rollouts where required
• Resolve complex operational issues and escalated customer or stakeholder complaints, identifying root causes and implementing preventative solutions
• Develop strong relationships with senior internal stakeholders and external partners to ensure operational alignment and effective execution

Requirements

• 7+ years of progressive experience in operations, commercial management, business management, financial services, fintech, banking, FMCG or a similarly complex high-growth environment
• Demonstrated experience managing large, distributed or multi-regional operations with significant workforce or partner-network responsibility
• Proven experience with P&L, budgets, cost management, commercial performance or financially accountable operational decisions
• Strong track record scaling operations, building distribution or service networks, entering new markets and designing operating models that can be replicated across locations
• Demonstrated ability to deliver measurable growth and operational outcomes through data-driven territory planning, KPI management, resource allocation and performance optimization
• Deep understanding of operational risk, controls, compliance, customer protection and sustainable growth within financial services or another highly regulated environment
• Exceptional people-leadership capability, including managing managers, developing leadership pipelines, coaching high performers and building accountable cultures
• Strong change-management and transformation skills, with evidence of introducing new ways of working, improving processes and driving adoption across teams
• Excellent executive communication, stakeholder management, negotiation, problem-solving and decision-making skills
• Advanced analytical and business-intelligence capability, with strong proficiency in KPI dashboards, Microsoft Office, Google Workspace and operational reporting
• Bachelor's degree in Finance, Business Administration, Accounting, Risk Management, Economics or a related discipline (relevant postgraduate or executive-management training is an advantage)
• Experience working with international or cross-cultural teams is highly desirable

Benefits

• Private health insurance
• Pension plan
• Training and development
• Hybrid work
• Paid time off

Recruitment Process

• Screening interview with the Talent Acquisition team (30 minutes)
• Take-home assignment
• Assignment review and technical interview with Risk Managers (45 to 60 minutes)
• Final interview (45 minutes)

How to Apply

Follow the link below