Quality Assurance Officer

Pricepally is hiring a floor-based Quality Assurance Officer at its Fulfilment Centre in Lagos to enforce approved product, hygiene, handling, storage and fulfilment quality standards across daily operations

Job Details

• Location: Fulfilment Centre, Lagos (onsite)
• Employment Type: Full-time
• Reports to: QA Lead / Designated Management Supervisor
• Application Deadline: 20th October, 2026

About the Role

The Quality Assurance Officer supports the QA Lead by supervising QCOs, carrying out routine quality checks, investigating individual quality incidents, maintaining accurate records, coaching staff on observed gaps and escalating recurring or systemic issues. The role provides quality oversight across QC-In, Prep, Pre-Staging, Picking/Packing, Extra Services, Storage and Dispatch

Key Responsibilities

• Monitor daily fulfilment operations and ensure approved QA standards and SOPs are followed
• Observe quality checkpoints from goods receipt through dispatch and intervene where quality is compromised
• Stop or hold a product or order where there is a clear food-safety, product-quality or order-accuracy concern
• Directly supervise assigned QCOs and ensure final quality control is a physical inspection point, not merely a photography step
• Ensure QCOs verify product condition, item identity, labels, quantity, packaging, expiry where applicable and customer-specific instructions
• Monitor incoming and in-stock items against approved Pricepally standards, including visual and sensory checks for freshness and spoilage indicators
• Check chiller/freezer temperatures, FIFO/FEFO, product segregation, rack use, cleanliness, expiry risk, spoilage and pest signs
• Monitor Prep, Pre-Staging, Extra Services and packaging quality, including correct materials and methods for different product types
• Monitor PPE, handwashing and other approved hygiene requirements; support Good Hygiene Practices, Good Storage Practices and relevant HACCP controls
• Investigate customer quality complaints with Customer Experience using the approved QA taxonomy and follow up corrective actions
• Train and coach QCOs and designated staff on SOPs, quality standards, hygiene and handling
• Maintain accurate QA records and submit daily evidence-based QA reports

Qualifications and Experience

• Minimum HND or Bachelor's degree in Food Science and Technology, Food Technology, Microbiology, Biochemistry, Nutrition, Agricultural Science, Environmental Health or another relevant food/agriculture/science discipline
• Preferably 1-3 years of experience in QA/QC, food handling, FMCG, food processing, grocery retail, e-commerce fulfillment or warehouse quality
• Strong candidates with less experience but good technical judgement, floor discipline and supervisory potential may be considered

Required Competencies

• Food-quality inspection and basic sensory evaluation; spoilage and deterioration identification
• Food hygiene, sanitation, FIFO/FEFO and cold-chain awareness
• Basic root-cause investigation and corrective-action follow-up
• Accurate record keeping, Excel/Google Sheets and basic reporting
• Strong attention to detail, integrity, assertiveness, clear communication and willingness to work actively on the FC floor

Working Conditions

• Regular on-site presence at the Fulfilment Centre is required
• Standing, walking, product inspection and entry into temperature-controlled areas
• Shift, weekend and peak-period work may be required

How to Apply

Apply below via the JobClave with your updated Resume/CV

Application Deadline: 20th October, 2026