Group Chief Operating Officer (GCOO)

A financial services group (microfinance banking and fintech) is hiring a Group Chief Operating Officer (GCOO) to translate Group strategy into operational excellence across its subsidiaries

Job Details

• Location: Lagos (office-based, with regular travel to subsidiary locations)
• Reports to: Group Managing Director; sits on EXCO and key committees with direct Board exposure
• Career path: Clear progression toward Group MD/CEO or non-executive board roles
• Application Deadline: Not specified

Key Responsibilities

• Translate Group strategy into operational plans, KPIs and annual business plans
• Oversee lending operations, collections, branch operations, customer service, IT and shared services
• Lead digital transformation, process re-engineering and automation
• Drive Group-wide customer experience strategy
• Ensure compliance with CBN, AML/CFT and NDPC/NDPR requirements
• Manage OPEX budgets and cost discipline
• Build a high-performance culture and succession pipeline for critical roles

Requirements

• 10 - 15 years of post-graduation experience, including at least 5 years in a C-suite or executive role within financial services, microfinance banking or fintech
• Bachelor's degree in Business Administration, Finance, Economics or a related field; MBA or MSc preferred
• Professional certifications such as CIBN, PMP or Six Sigma are an advantage
• Experience with core banking systems and multi-branch, multi-product operations is an advantage
• Strong grasp of CBN prudential guidelines, NDIC regulations and data protection requirements
• Strategic, systems-minded operational leader comfortable leading senior teams

Compensation and Benefits

• Competitive executive salary
• 40 - 60% performance-based annual bonus
• Long-term incentive scheme
• Executive benefits: car and driver, furnished accommodation, family HMO and pension

How to Apply

Fill out the form on the website below and upload your CV where required