Customer Experience Lead

Studyin, a global UK-owned education agency that guides international students applying to UK universities, colleges and language schools, is hiring a Customer Experience Lead in Victoria Island, Lagos

Job Responsibilities

• Document, map and evaluate the full end-to-end student journey, from lead generation and counselling to admission application, visa guidance and pre-departure enrolment
• Map and evaluate the journeys of university, agent and school partners, parents and staff
• Monitor key student touchpoints to ensure prompt communication, clear expectations and seamless handovers across departments
• Design, deploy and manage automated satisfaction assessments, post-consultation surveys and NPS evaluations
• Analyse feedback data to produce monthly CX reports and dashboards highlighting trends, pain points and recommended changes
• Serve as the central point of contact for student grievances, and design a system to log, track and resolve them within SLAs
• Turn feedback insights into CX process improvement projects, including call centre response optimisation
• Partner with QA, Compliance and Marketing on brand advocacy, testimonials, case studies and referral programmes
• Help train frontline and administrative staff on customer service and conflict resolution

Requirements

• Second Class Upper (2:1) or First Class degree in any discipline

How to Apply

Apply below via the JobClave with your updated Resume/CV

Application Deadline: 15th November, 2026