Consulting & Professional Services
Customer Support Officer
About the company Show or hide details
HRMOffice Limited is an organization that provides technology-driven Human Resource services across Africa, focusing on recruitment, onboarding, talent development, payroll, performance management, organizational development, and outsourcing, aiming to make HR more strategic, efficient, and cost-effective for businesses with real-time data and virtual collaboration.
Staffing capacity
26–50 people
Industry
Consulting & Professional Services
About this role
An oil and gas vendor management and compliance services firm based in Victoria Island, Lagos State, is recruiting a Customer Support Officer on a contract basis to manage supplier desk relations and compliance administration. Reporting to the Operations Support Lead, this position serves as the first-line support desk for upstream/downstream oil and gas vendors, managing portal registrations, documentation verification, renewal filings, Product Code Addition (PCA) processing, and vendor categorization tracking.
Key Responsibilities
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Vendor Onboarding & Registration Support: Guide prospective suppliers through portal registration, assist with profile setups, and process Product Code Addition (PCA) requests.
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Documentation Verification & Audit Prep: Review submitted supplier questionnaires, tax/regulatory documentation, and compliance filings for completeness prior to vendor grading and ranking.
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Helpdesk & Ticket Management: Resolve incoming supplier enquiries via phone, email, and support channels; log interaction histories and escalate technical bottlenecks to the audit team.
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Record Keeping & Reporting: Maintain verified database records of registered suppliers, track pending renewal cycles, and generate periodic supplier publication reports.
Requirements & Qualifications
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Academic Background: B.Sc. or HND in Business Administration, Management, Engineering, Social Sciences, or a related field.
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Experience & Certifications: Minimum 2 years of oil & gas sector experience; customer service certifications or call center/helpdesk experience are distinct advantages.
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Technical Skills: High proficiency in Microsoft Office (Excel, Word), data entry accuracy, and document review capabilities.
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Core Competencies: Written and verbal communication, helpdesk ticket management, vendor relationship building, and problem-solving skills.
This role accepts applications on an external page.