Customer Service Representative

Truebond Global Investments, a Financial Services firm, is recruiting a full-time Customer Service Representative. Based in Lekki, Lagos, this role focuses on providing support, managing client communications, and upholding high satisfaction standards.

• Inquiry & Complaint Resolution: Respond promptly and professionally to customer queries via phone, email, and other communication channels, resolving issues or escalating complex cases to supervisors.

• Client Engagement: Provide accurate product/service details, follow up on customer requests, and support client satisfaction and retention initiatives.

• Records & Reporting: Maintain clear, accurate records of customer interactions, feedback, and compile regular customer service reports as needed.

• Relationship Management: Build positive, long-term relationships with clients while maintaining standard administrative duties assigned by management.

• Degree: Bachelor's Degree or HND in Business Administration, Marketing, Mass Communication, Customer Relations, or a related field.

• Experience: 2 to 3 years of experience in customer service, front desk, client relations, or a similar role.

• Excellent verbal and written communication skills.

• Strong interpersonal, organizational, and problem-solving abilities.

• Proficiency in Microsoft Office tools.

• Calm, patient, and professional demeanor when resolving customer complaints.

• Strong attention to detail, customer-focused orientation, and high integrity.