Client Operations Apprentice

Odunela Group is recruiting a Client Operations Apprentice to join its structured apprenticeship program. Based in Lagos, Nigeria, this role is designed for an organized secondary-school leaver looking to build a career in customer success, business administration, or operations management.

The successful candidate will receive hands-on training under supervision to manage customer inquiries, process onboarding documents, maintain complaint/escalation logs, and manage client files.

• Customer Inquiry & Request Logging: Learn to receive, log, and process customer service requests and recurring FAQs using approved scripts and templates.

• Onboarding Administration: Check onboarding documentation for completeness and schedule approved follow-up appointments.

• Record & Log Maintenance: Update customer service files, log complaints, track escalation issues, and keep client/pilot documents organized.

• Service Readiness & Testing: Participate in operational rehearsals, service-readiness exercises, and basic quality testing.

• Communication & Professionalism: Communicate clearly with clients while protecting sensitive data, maintaining strict confidentiality, and avoiding unauthorized promises.

Completing this apprenticeship opens doors to internal promotions and career paths such as:

• Senior Client Operations Apprentice

• Client Services / Customer Onboarding Assistant

• Operations Administration Assistant

• Associate Client Operations Officer

• Education: WASSCE / WAEC, NECO, or equivalent secondary school leaving certificate.

• Age & Availability: Must be at least 18 years old and able to work onsite in Lagos on a full-time basis.

• Communication: Clear spoken and written English; polite, patient, and professional interpersonal skills.

• Technical & Organizational: Basic computer or smartphone literacy, good organizational habits, and the ability to follow structured procedures and scripts.

• Desirable Attributes: School, retail, community, church, or hospitality customer service experience; fluency in additional Nigerian languages is a plus.

Applications are processed via the Odunela ERP Recruitment ATS:

1. Application & Secondary School Qualification Check

2. Literacy, Numeracy & Basic Digital Aptitude Assessment

3. Role-specific Practical Work Sample

4. Structured Interview & Reference Verification

Mandatory Documents & Details to Include:

1. Current CV including:

   • Explicit confirmation that you are at least 18 years old.

   • Confirmation that you can work onsite in Lagos and undertake full-time work + structured learning.

   • Confirmation of willingness to complete aptitude tests and a practical assessment.

   • Contact details for two professional/character referees (e.g., teacher, school principal, religious/community leader, or former supervisor — no immediate family members).

2. WAEC / NECO Result (or equivalent).

3. Short Cover Letter explaining:

   • Why you want an apprenticeship and why this specific role interest you.

   • What you hope to learn during the program.

   • Any relevant school, volunteer, community, or practical experience.