Receptionist

SETH Hotels—a growing hospitality establishment operating across two branches in Asaba, Delta State—is recruiting a Front Desk Receptionist for its guest services team. This frontline customer experience role serves as the primary point of contact for guests, managing check-ins, phone inquiries, room bookings, guest relations, and basic administrative front-office tasks.

Key Responsibilities

• Guest Reception & Check-In: Welcome arriving guests, process check-in and check-out procedures accurately, and issue room keys and receipts.

• Front Desk & Reservations: Manage multi-line telephone inquiries, process advance room bookings, and provide accurate information regarding hotel amenities, rates, and policies.

• Customer Service & Incident Handling: Address guest inquiries, resolve minor complaints promptly, and coordinate with housekeeping and maintenance teams for guest requests.

• Administrative & Cashiering Support: Maintain guest ledger logs, receive payments (cash/POS/transfers), and balance daily front-office cash receipts.

Requirements & Qualifications

• Academic Background: OND, HND, or Bachelor's Degree in Hospitality Management, Mass Communication, Office Technology, or related fields.

• Core Skills: Warm and professional demeanor, strong verbal communication, basic computer literacy (Microsoft Office / Front Desk Software), and customer-first orientation.

• Location Proximity: Candidates residing in or around Asaba, Delta State are preferred.