Alphaa Africa Travel and Tours
Hospitality & Hotel
Admin / Customer Support Officer
About this role
Alphaa Africa Travel and Tours—the full-service travel management agency based in Wuse II, Abuja—is recruiting an Admin / Customer Support Officer for its front-desk and client operations team. Reporting to the Operations Lead, this position serves as the primary liaison for walk-in, phone, WhatsApp, and email client inquiries, providing travel advisories, booking updates, and administrative back-office support across corporate and medical tourism pipelines.
Key Responsibilities
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Multichannel Customer Support: Respond to client inquiries via telephone, WhatsApp, email, and social media channels regarding travel packages, visa advisories, and booking statuses.
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Front Desk & Office Administration: Manage physical front-desk interactions, maintain client documentation, manage appointment schedules, and organize office files.
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Operations & Sales Support: Assist travel consultants and ticketing officers with client documentation checks, record processing, and administrative task management.
Requirements & Qualifications
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Academic Background: Relevant Bachelor’s Degree, HND, or ND in Business Administration, Mass Communication, Hospitality, or a related discipline.
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Technical Skills: Basic proficiency in Microsoft Office / Google Workspace Suite, email etiquette, and CRM software tools.
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Core Competencies: Multichannel customer communication, organizational skills, record-keeping accuracy, and travel desk administration.
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