Ascentech Services Limited
Recruitment
Back Office / CRM Officer
About this role
Ascentech Services Limited—a human resources solutions, outsourcing, and talent acquisition firm operating across Nigeria and India—is recruiting a Back Office / CRM Officer for its client operations in Abuja (FCT). Reporting to the Sales Operations Lead and Customer Relationship Manager, this administrative support role manages lead databases, updates CRM software (Salesforce, HubSpot, Zoho), tracks sales pipelines, prepares customer performance reports, and maintains back-office records.
Key Responsibilities
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CRM Data Administration: Input, update, and audit customer profiles, sales leads, conversion stages, and interaction histories in CRM systems (Zoho, HubSpot, Salesforce, or MS Dynamics).
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Sales Pipeline & Lead Tracking: Monitor incoming inquiries, assign leads to field/telesales teams, track follow-up schedules, and flag pending customer issues.
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Document Processing & Back-Office Support: Organize customer orders, service invoices, contracts, and cross-departmental documentation between Sales, Finance, and Operations.
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Analytics & Reporting: Extract CRM datasets to generate weekly/monthly sales activity reports, conversion metrics, and pipeline status summaries using Microsoft Excel.
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Academic Credentials: Bachelor’s Degree, HND, or OND in Business Administration, Marketing, Management, Information Technology, or related disciplines.
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Experience Baseline: 2+ years of practical experience managing CRM databases, sales support workflows, or administrative back-office desks.
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Software Mastery: Demonstrated proficiency in CRM platforms (Zoho, Salesforce, HubSpot, or similar) and Microsoft Office Suite (advanced Excel formulas, filtering, sorting).
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Core Competencies: Data precision, sales process tracking, workflow coordination, organized record-keeping, and multi-departmental communication.
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