General Manager - Business Operations & HR

Whip-Smart Service Providers Limited is seeking a commercially minded General Manager to oversee company-wide business operations, drive revenue and departmental targets, maintain client relationships, and ensure effective business operations with limited day-to-day CEO supervision

The role requires strong HR, recruitment, and outsourcing expertise, with a focus on leading service delivery through the team

Job Details

• Location: Lagos
• Work Arrangement: On-site
• Job Type: Full-time
• Compensation: NGN 350,000 gross monthly plus performance-based incentives of up to NGN 100,000 monthly

Key Responsibilities

• Oversee Sales, Recruitment, HR Service Delivery, Client Services, Administration, Accounts, and compliance operations
• Drive verified revenue growth, collections, recruitment closures, and departmental KPIs
• Supervise team leads, review performance, develop recovery strategies, and ensure timely execution
• Protect client relationships, resolve escalations, and minimise preventable loss of vacancies
• Ensure proper implementation of HR policies, onboarding, employee relations, documentation, and operational standards
• Lead weekly performance reviews and report risks, achievements, owners, and deadlines to the CEO
• Manage day-to-day operations independently within approved management authority and controls

Requirements

• At least 5-8 years of relevant progressive experience, including 2-3 years leading teams or business operations
• Strong practical HR/recruitment, staffing, or outsourcing experience, alongside commercial and operational leadership
• Evidence of managing departmental targets, improving revenue or collections, leading client service, and retaining business
• Strong leadership, decision-making, KPI reporting, client management, and execution skills
• Ability to supervise the business when the CEO is away and recognise when to escalate material decisions

Compensation and Career Development

• Fixed gross monthly salary of NGN 350,000
• Performance-based incentives of up to NGN 100,000 monthly, subject to approved targets and verified results: up to NGN 40,000 for revenue and collections, up to NGN 30,000 for recruitment delivery and client retention, and up to NGN 30,000 for departmental performance and compliance
• Potential progression to Business Operations and HR Manager, General Manager, and broader leadership roles, subject to performance and business needs

How to Apply

Apply below via the JobClave with your updated Resume/CV, along with a brief account of two measurable business or operational improvements you personally led

Application Deadline: 2 November 2026