OPERATIONS MANAGER / SUPERVISOR

Job Overview

• Company: Jusnaturale Consulting

• Position: Operations Manager / Supervisor

• Position Type: Operations / Management

• Job Types: Full-time

Job Description

• Oversee day-to-day operations of the e-commerce business, coordinating across Sales, Customer Service, Logistics, IT, and Marketing units.

• Supervise order processing, inventory management, fulfillment, and delivery workflows while monitoring departmental KPIs and revenue targets.

• Manage vendor partnerships, handle customer/operational escalations, and continuously refine operational procedures to drive business efficiency.

Key Responsibilities

• Direct daily e-commerce operations and maintain cross-departmental coordination across Sales, CS, IT, Marketing, and Logistics.

• Track team KPIs, monitor staff performance, and prepare operational and performance reports for management.

• Oversee inventory tracking, order fulfillment, payment workflows, and final delivery logistics.

• Manage relationships with suppliers, vendors, and external operational partners.

• Resolve operational bottlenecks, customer escalations, and refine workplace procedures.

Requirements

• Proven supervisory or operational management experience within an e-commerce or retail business environment.

• Strong leadership, team coordination, and cross-departmental communication skills.

• Demonstrated ability to track operational metrics, revenue targets, and delivery KPIs.

• Vendor management, problem-solving, and inventory control experience.

• Analytical mindset with the ability to build and streamline operational workflows.