Recruitment
Sales / Customer Service
About the company Show or hide details
Jusnaturale Consulting is a HR Services Consulting firm
Staffing capacity
6–10 people
Industry
Recruitment
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About this role
Job Overview
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Company: Jusnaturale Consulting
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Position: Sales / Customer Service Specialist
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Position Type: Sales / Customer Support
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Job Types: Full-time
Job Description
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Handle customer inquiries, confirm incoming orders, and provide customer support across communication channels.
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Conduct post-purchase follow-ups, maintain customer data using CRM software, and escalate operational issues to management.
Key Responsibilities
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Respond promptly to customer inquiries and resolve complaints via WhatsApp Business and phone calls.
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Confirm customer order details, verify delivery information, and conduct post-purchase follow-ups.
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Log customer interactions, update profile records, and track support cases within CRM systems.
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Escalate complex complaints, order discrepancies, or logistics issues to the operations team.
Requirements
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Experience in customer service, telesales, or client support roles.
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Hands-on familiarity with WhatsApp Business and CRM tracking software.
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Strong written, verbal, and phone communication skills.
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Problem-solving abilities, high patience, and attention to detail.
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