General Manager

WE ARE HIRING!!!

Job Title: General Manager

Location: Lagos, Nigeria
Employment Type: Full-Time
Industry: Hospitality

JOB SUMMARY

We are seeking a an experienced General Manager to provide strategic and operational leadership across the business. The successful candidate will oversee hospitality, food and beverage, finance, procurement, people management, sales, and customer experience while driving profitability, efficiency, excellence, and sustainable business growth.

RESPONSIBILITIES

- Lead overall business operations to achieve financial, operational, and customer satisfaction goals.
- Develop and execute operational strategies, standards, SOPs, and service excellence initiatives.
- Own the P&L and manage budgets, forecasts, sales, labour costs, food costs, expenses, and profitability.
- Drive revenue growth through business development, partnerships, customer acquisition, retention, and market expansion.
- Monitor competitors, industry trends, customer feedback, and opportunities to improve business performance.
- Champion exceptional guest experience, resolve high-level complaints, and drive customer satisfaction and loyalty.
- Recruit, coach, develop, and retain high-performing teams while promoting accountability and continuous improvement.
- Oversee restaurant and kitchen operations, ensuring quality, presentation, hygiene, efficiency, and food safety compliance.
- Manage procurement and inventory to optimise costs, minimise waste, pilferage, and stock losses, and maintain strong supplier relationships.
- Ensure compliance with regulatory, health, safety, labour, and operational requirements.
- Maintain strong internal controls and conduct regular operational audits.
- Monitor key business metrics, ensure departments achieve KPIs, and present weekly/monthly performance reports to Management.

REQUIREMENTS & QUALIFICATIONS

- Bachelor's degree in hospitality management, Business Administration, Operations Management, or a related discipline.
- MBA or relevant professional qualification is an advantage.
- Minimum of 5–6 years' progressive hospitality operations experience, with at least 3 years in a General Manager role.
- Proven experience managing multi-department hospitality operations and delivering profitability and business growth.
- Strong commercial and financial acumen, strategic planning, operations management, and people leadership skills.
- Experience in budgeting, financial analysis, customer experience, Food & Beverage, procurement, inventory, vendor management, and business development.
- Strong negotiation, conflict resolution, performance management, data analysis, and reporting abilities.
- Excellent communication and interpersonal skills with a high level of accountability and integrity.

WHAT WE OFFER
- Salary: #400k - #700k
- Professional growth and career development.