Payment Assistance Manager

Pixe Finance is recruiting a Payment Assistance Manager in Lagos to lead the collections operations and payment reminder strategies for its Nigerian lending business. The role involves managing the local collections team, monitoring early-warning delinquency metrics, and collaborating with the international HQ to build a localized credit management framework.

Key Responsibilities

• Operations Oversight: Manage day-to-day debt recovery operations and team workflows to hit repayment targets.

• Team Leadership: Direct, train, and manage the performance tracking and workload distribution of the local collections team.

• Strategy Optimization: Design and refine proactive payment reminder strategies via SMS campaigns, structured courtesy calls, and automated notifications.

• HQ Collaboration: Coordinate directly with the risk and collections teams at China HQ to localize lending policies and report on market delinquency trends.

• Risk Tracking: Monitor early-stage metrics (such as M0 collection efficiency) and escalate operational anomalies to risk leadership immediately.

Requirements

Experience & Skills

• Tenure: 3+ years of experience in payment operations, credit collections, or specialized customer service.

• Sector Background: Background in banking, consumer lending, or digital fintech within Nigeria.

• Core Competencies: Strong analytical mindset, data-driven approach, and clear cross-border communication skills.

Technical Literacy

• Infrastructure: Deep understanding of Nigerian credit infrastructure, identity management frameworks (BVN, NIN), and consumer habits.