ITM Nigeria Limited
Recruitment
Customer Service & Sales Assistant
About this role
ITM Nigeria Limited—a subsidiary of ITM Holding, a pan-African human resources, workforce management, and business services conglomerate—is recruiting a Customer Service & Sales Assistant for its office in Oniru, Lekki, Lagos State. This hybrid sales and customer experience role focuses on social commerce execution, converting inbound digital inquiries across multi-channel platforms into pay-on-delivery orders, and overseeing logistics coordination.
Key Responsibilities-
Multi-Channel Digital Sales: Handle and convert inbound customer inquiries originating from WhatsApp, Instagram, Facebook, email, phone calls, and website forms into confirmed sales orders.
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Order Tracking & Logistics: Coordinate order fulfillment, dispatch logistics, payment-on-delivery confirmations, and post-sale follow-ups.
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Target Achievement & Relationship Management: Drive sales conversion pipelines to hit monthly revenue targets, resolve customer issues, and maintain high satisfaction rates.
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Extended Service Support: Provide operational coverage during occasional evening shifts and at least one weekend per month to ensure real-time responsiveness to client messages.
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Experience: 1 to 3 years of hands-on experience in digital sales, social media commerce, or customer support.
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Platform Skills: Proven expertise in driving sales via WhatsApp Business, Instagram DM/Comments, Facebook Messenger, and web chat tools.
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Soft Skills: Persuasive sales abilities, strong negotiation and follow-up discipline, excellent written and spoken communication, and high resilience under target pressures.
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Availability: Willingness to work flexible schedules, including occasional evenings and weekend shifts.
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