AWARI Homes
Real Estate
Customer Service Executive / Realtor
About this role
AWARI Homes—a modern proptech and real estate company offering curated short-let apartments, vacation homes, rentals, and property investment management—is recruiting a Customer Service Executive / Realtor for its office in Abule Egba, Lagos State. This hybrid customer support and real estate client-facing role manages end-to-end guest inquiries, short-stay bookings, tenant communication, property management liaison, and client relationship retention.
Key Responsibilities-
Omnichannel Guest Support: Respond to guest and client inquiries via phone, email, WhatsApp, and digital reservation platforms; assist with bookings, check-ins, check-outs, and stay inquiries.
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Reservation & Operational Coordination: Manage short-let booking schedules and coordinate with property operations, housekeeping, and maintenance teams to ensure guest satisfaction.
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Client & Landlord Relationship Management: Build rapport with guests, long-term tenants, and property owners; collect post-stay feedback and manage online reviews.
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Support Escalations & Reporting: Document client interactions, resolve service complaints, escalate complex operational issues to management, and compile routine customer support reports.
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Education: Minimum of OND, HND, or Bachelor’s degree.
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Experience: 1 to 3 years of hands-on experience in short-stay management, hotel customer service, real estate sales support, or contact center environments.
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Competencies: Strong problem-solving abilities, exceptional written and verbal communication, calm demeanor under pressure, and familiarity with short-let hospitality operations.
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