Customer Service Executive

International Workplace Group (IWG) Plc—the world’s largest provider of flexible workspace solutions operating global brands such as Regus, Spaces, HQ, and Signature—is recruiting a Customer Service Executive for its center operations in Lagos State. This front-facing workspace management role centers on community hosting, daily center operations, client onboarding, and delivering high-standards customer service to corporate clients and coworking members.

• Workspace Hospitality: Deliver a warm, professional, and welcoming reception experience to workspace members, visiting clients, and corporate guests.

• Center Operations Management: Oversee daily on-site administrative tasks, manage meeting room bookings, coordinate mail/mailroom handling, and maintain facility standards.

• Community & Member Relations: Assist tenants with workplace technology setup, address day-to-day inquiries, resolve facility issues, and support community networking activities.

• Team Collaboration: Work alongside center managers and sales representatives to ensure optimal occupancy, high client retention, and seamless client onboarding.

• Core Competencies: Outstanding verbal communication skills, active listening, and a genuine passion for human interaction and customer care.

• Personal Attributes: High energy, adaptable, self-motivated, proactive problem-solver with a strong "can-do" attitude.

• Development Capability: Strong willingness to learn new workspace operational procedures, software systems, and service delivery frameworks.