IELTS Customer Service Officer

IDP Education Limited—a global international student placement and co-owner of the IELTS test—is recruiting an IELTS Customer Service Officer (Requisition ID: 4533) for its operational center in Lagos State.

This candidate-facing support role handles multi-channel inquiry management, exam booking administration, candidate resolution workflows, and candidate care across IDP’s test delivery framework in Nigeria.

Key Responsibilities

• Inquiry Management & Candidate Care: Respond to inbound candidate calls, emails, and live chat inquiries regarding IELTS test bookings, dates, guidelines, and results.

• Test Administration Support: Maintain test candidate records, update internal CRM systems, and process booking modifications in accordance with global IELTS testing standards.

• Issue Escalation & Resolution: Troubleshoot candidate friction points, address registration bottlenecks, and interface with regional testing operations teams.

• Compliance & Confidentiality: Adhere to global examination integrity standards, data privacy regulations, and security protocols across all candidate interactions.

Requirements & Qualifications

• Academic Background: Bachelor's Degree in any discipline from a recognized institution.

• Technical & System Skills: Proficiency with Customer Relationship Management (CRM) tools, Microsoft Office Suite, and digital chat platforms.

• Core Competencies: Empathetic customer communication, conflict resolution, candidate data management, and operational attention to detail.