IT Specialist

Unified Payment Services Limited (Unified Payments)—a payments infrastructure provider, card acquirer, and financial technology group operating in Nigeria—is recruiting an IT Specialist (Supervisor 2 - Supervisor 3). Dedicated to providing technical operations and infrastructure support for Hope Payment Service Bank (Hope PSBank), this operational role involves monitoring core banking infrastructure, managing transaction flows across digital channels, maintaining daily backups, and delivering second-level support to the customer care team.

• Channel Transaction Monitoring: Monitor real-time electronic transaction performance across USSD, Internet Banking, Mobile Banking apps, and Agency Banking channels.

• Core Banking Maintenance: Oversee daily operations, data management, and end-of-day processes on the PRIME core banking platform and Hope Processing System (HDP).

• System Health & Resource Management: Track CPU/RAM resource utilization on Hope Digital Platform servers and perform routine daily system backups.

• Level 2 Technical Escalation: Provide Tier-2 technical support for Hope PSBank Customer Care agents, resolving complex transaction queries and system issue tickets.

• Deployment & Testing: Conduct user acceptance testing (UAT) and deployment of system updates for digital delivery channels.

• Educational Qualification: OND in Computer Science, Information Technology, Computer Engineering, or related technical disciplines.

• Experience: At least 3 years in IT technical support, infrastructure operations, or system administration within financial institutions or technology firms.

• Technical Knowledge: Understanding of core banking software (PRIME), USSD/Mobile transaction flows, server resource tracking, database backup protocols, and IT service desk ticketing.