Business Operations & Performance Manager

Ruhe Global Resources (RGR), an international education consultancy and student recruitment organization operating in partnership with universities across the UK, USA, Canada, Australia, Europe, and Asia, is recruiting a strategic Business Operations & Performance Manager. Based in Abuja (FCT), this full-time operational leader will partner with the Managing Director to direct day-to-day business operations, optimize student recruitment pipelines, manage departmental KPIs/SOPs, enforce staff accountability, and drive organizational efficiency across HR, finance, administration, and customer service teams.

Salary:

• Probation Period (3–6 months): ₦200,000 - ₦300,000 monthly

• Post-Probation Review (based on KPI achievements and performance): ₦220,000 - ₦450,000 monthly + performance incentives & professional development

Key Responsibilities

• Business Operations & Process Leadership: Direct cross-departmental operations, establish Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs), manage operational budgets, and eliminate administrative bottlenecks.
• Staff Monitoring & Accountability: Continuously track employee productivity, attendance, task completion, and workload management across recruitment, conversion, customer service, finance, and administrative teams. Implement performance management frameworks and Performance Improvement Plans (PIPs) when necessary.
• Student Recruitment Pipeline Optimization: Manage and monitor the end-to-end recruitment lifecycle (Enquiry $\rightarrow$ Application $\rightarrow$ Offer $\rightarrow$ Visa $\rightarrow$ Registration $\rightarrow$ Enrolment). Conduct weekly CRM reviews and pipeline tracking to achieve conversion and revenue targets.
• Quality Assurance & Customer Experience: Implement organizational scorecards, enforce customer service resolution standards, review client feedback, and ensure full compliance with international partner university requirements and visa regulations.
• Departmental Oversight: Support human resource processes (recruitment, onboarding, employee relations), supervise financial operations (budgets, payroll accuracy, management accounts), oversee office procurement, facilities management, and corporate compliance.

Requirements

• Education: Bachelor’s Degree in Business Administration, Human Resources, Accounting, Finance, Management, or a related discipline. (An MBA or postgraduate qualification is desirable).
• Professional Certifications (Desirable): CIPM, ICAN, ACCA, ACA, CMI, or PMP.
• Experience: Minimum of 5 years of management experience in business operations, student recruitment, organizational performance management, or operational leadership.
• Technical Skills: Hands-on proficiency with Customer Relationship Management (CRM) tools, performance dashboards, and analytical data reporting.
• Demonstrated experience formulating and managing Key Performance Indicators (KPIs), SOPs, and departmental SLAs.

Core Competencies:

• Exceptional leadership, people management, and team coaching capabilities.
• Strong commercial awareness, customer service focus, and financial/budgetary management skills.
• Proven problem-solving, strategic planning, risk management, and decision-making skills under target-driven pressure.